Is is safe to shop on the internet?
Absolutely! Your credit card details are encrypted and processed by our Secure Payment Providers, and we do not see the card details. Your credit card company will also provide you with a guarantee in the unlikely event of your card being used fraudulently. There is also an option to pay by cheque.
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Is is it stock?
If the item is showing as 'In Stock', then it is. There are rare occassions where the website is not updated in time once an item has sold out, but we strive to ensure that 'In Stock' means just that. If a game is temporarily out of print and may not be back in stock for many months, we remove it from the website.
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Do the prices include VAT?
All prices on this website include UK VAT at 17.5%. Customers within the European Union all pay UK VAT. If you live outside the European Union, you do not pay VAT, and VAT will be deducted from your order at the checkout. Note that to be eligible for VAT deduction we must send the parcel directly to an address outside the European Union.
If UK VAT is applied to the goods, then VAT will also be added to the postage cost at the checkout.
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Is there a minimum order value?
Yes, we have a mimum order or £2, but we don't sell anything cheaper than £2.
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How much will postage and packaging cost?
Postage and packaging charges are based on the weight of the goods you have ordered and are added at the checkout, once you have selected the destination country for delivery. In all cases you will be shown the exact cost of the delivery charge BEFORE you are asked to pay.
Because our products are quite heavy, we offer the option of Royal Mail 1st Class, 2nd Class and Standard Parcel Service. For example postage costs, see Postage Costs .
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When will I get my order?
We do our best to process and dispatch all orders by the next business day. During busy periods this time can increase and we will endevour to dispatch orders as soon as possible. If you have not received your order within 5 working days of placing it at our website, please contact us. International orders usually take longer to arrive. For orders outside the UK please allow 28 days for delivery.
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What if there's a problem?
We aim to provide complete satisfaction with our products and service. If, for any reason, you are not entirely satisfied with any aspect of our service or goods you have purchased from us then please contact us. For full details, see our Delivery and Returns Policy
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How strict is the minimum age?
We quote the manufacturer's age range on all games. However, these are guidelines only and can often be played by ages younger than those shown. Some family games can be enjoyed by younger children by simplifying the rules. Younger children often enjoy the game mechanic and are not concerned about strategy or winning. Carcassonne and Niagara are good examples of such games.
An age range of 16+ indicate that the game contains adult themes and content.
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Why can't I find Monopoly on your website?
We don't stock Monopoly because we don't think its a very good game. Many people have fond memories of Monopoly as their first real board game, but if they were to play it again, they would be quite disappointed.
Customers have thanked us for providing them with a release from another Christmas of Monopoly hell.
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What's wrong with Monopoly?
Game design has advanced a lot in the last twenty years and Monopoly suffers from a number of problems that are now considered to be bad design.
1. Once a player has established a lead, the others are powerless to do anything about it. The game must grind on to its inevitable conclusion.
2. There is nothing to do whilst waiting for your turn. You can't even consider your strategy forward. There is no strategy in Monopoly; there are no choices to make and the game is entirely based on luck.
3. You can't use your turn to improve your position. Your own turn can be your downfall.
4. There is little variation - the board is always the same and the game is always the same.
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